Privacy Policy
WMK Cleaning Solutions is dedicated to providing professional, high-quality cleaning services characterised by transparency and confidence. These terms define our payment conditions, service expectations, guarantee and customer obligations.
1.Introduction
WMK Cleaning Solutions respects your privacy and is committed to protecting the personal information of our customers, employees, contractors and business partners.
Ongoing / Commercial Clients
Payment is due within 7 days of the invoice date
2.Information We Collect
We may collect personal information necessary to provide our cleaning services, including:
- Names, phone numbers, email addresses and contact details.
- Residential or commercial property addresses
- Booking details, service preferences and cleaning instructions.
- Payment and invoicing information.
- Feedback, complaints and customer communications.
- Employment and recruitment information for staff and applicants.
- Information reasonably required to manage access to a property, such as access instructions or key arrangements.
We may also collect information through our website, social media pages, online enquiries and customer feedback forms.
We aim to collect only the information reasonably necessary for our business activities.
3.How We Use Your Information
We may use personal information to:
- Provide house cleaning, commercial cleaning, steam cleaning and window cleaning services.
- Process bookings, prepare quotes, issue invoices and manage payments.
- Contact customers about appointments, changes, reminders and service updates.
- Respond to enquiries, feedback and complaints.
- Manage customer relationships and improve our services.
- Recruit, manage and communicate with employees and contractors
- Meet our legal, accounting, insurance and regulatory obligations.
We will not use your personal information for unrelated purposes unless permitted by law or you have provided the necessary consent.
4.Property Access, Keys and Security
Where customers provide keys, access codes, alarm instructions or other property access details, WMK Cleaning Solutions will take reasonable steps to protect this information from unauthorised access, use or disclosure.
Access information will be used only for authorised service-related purposes and retained only for as long as reasonably necessary.
Customers should notify us promptly if access arrangements change or security details need to be updated.
5.Disclosure of Personal Information
WMK Cleaning Solutions does not sell customers’ personal information.
We may disclose personal information where reasonably necessary to trusted service providers, payment processors, accounting or administrative providers, insurers, professional advisers or other parties involved in delivering our services
Where third-party providers handle personal information on our behalf,
6.Marketing and Communications.
We will seek consent where required before sending commercial electronic marketing messages. Customers can unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us directly.
Unsubscribing from marketing messages will not prevent us from sending essential communications about existing bookings or services.
7.Storage and Security
We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.
These measures may include secure storage of records, restricted access to customer information, password protection and appropriate procedures for handling confidential documents.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws. When no longer required, it will be securely destroyed or de-identified where appropriate
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
8.Access to and Correction of Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy laws.
Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.
9.Website, Cookies and Third-Party Platforms
If our website uses cookies, analytics tools or similar technologies, these may collect information about how visitors use the website to help us improve its performance and user experience.
Our business may also use third-party platforms, including social media, booking systems and payment services. These platforms may collect or process information under their own privacy policies.
We encourage users to review the privacy policies of any third-party platforms they use.
10.Privacy Complaints
If you believe WMK Cleaning Solutions has mishandled your personal information, you may submit a privacy complaint using the contact details below.
We will review your complaint, make reasonable enquiries and respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC), where applicable.
Website: https://www.oaic.gov.au/
11.Changes to This Policy
WMK Cleaning Solutions may update this Privacy Policy from time to time to reflect changes in our business practices, services or legal obligations.
The latest version will be made available on our website or provided upon request. The effective date will be updated when changes are made.
12.Contact Us
For privacy enquiries, requests or complaints, please contact:
For privacy enquiries, requests or complaints, please contact:
- [email protected]
- https://wmkcleaningsolutions.com.au
We appreciate your trust in WMK Cleaning Solutions and are committed to handling your personal information with care and respect.
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