Terms & Conditions - Professional Cleaning Services ACT

Payment, Terms and Service Policy

WMK Cleaning Solutions is dedicated to providing professional, high-quality cleaning services characterised by transparency and confidence. These terms define our payment conditions, service expectations, guarantee and customer obligations.

1.Payment Terms

One-Off Services (End-of-Lease / Deep Cleaning)

Full payment is required upfront for all end-of-lease bookings prior to the service date, unless otherwise agreed in writing.

Ongoing / Commercial Clients

Payment is due within 7 days of the invoice date

2.Payment Methods

3. Work Satisfactory Guarantee

We provide full work satisfaction guarantee on eligible end-of-lease cleaning services.

Eligibility criteria:

Feedback from the agent must be received within 72 hours of the inspection; and. Should any issues be identified within this period, we will return to rectify them at no cost, provided they fall within the standard scope of cleaning.

Exclusions:

The guarantee does not apply to:

Permanent or set-in staining
Mould within or behind grout or silicone
Damage resulting from water, smoke or pest infestation
Paint splatter, renovation debris or builder’s residue
Damage or deterioration beyond standard cleaning parameters (unless disclosed prior to service)

Our team will advise you should any elements appear to fall outside the scope of the guarantee.

4.Cancellations and Rescheduling

A minimum of 24 hours’ notice is required for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a $75 fee.

5.Service Satisfaction

Should you be dissatisfied, please contact us within 24 hours of service completion.

We will return to rectify any reasonable concerns at no additional charge.

6.Damage, Pre-existing Conditions and Leaks

6.1 Pre-existing Damage

WMK Cleaning not liable for pre-existing damage, marks, stains, wear, scratches, deterioration or structural issues present prior to our attendance. Where identified, our staff may photograph the area and notify you or the managing agent.

6.2 Existing Leaks and Water Damage

Cleaning operations utilise standard domestic water volumes and accepted practices. In certain instances, deep cleaning may expose pre-existing plumbing or waterproofing defects that were not previously apparent.

Should you be dissatisfied, please contact us within 24 hours of service completion.

WMK Cleaning Solutions accepts no liability for damage arising from existing leaks, plumbing faults, damaged tiles, broken or deteriorated silicone, degraded waterproofing, blocked drains, cracked fixtures or any other pre-existing structural or plumbing defects.

This includes circumstances where, due to underlying faults:

Water migrates from upper levels to lower areas
Water enters ceilings, wall cavities or adjacent rooms
Faulty taps, seals, drains or plumbing connections allow water escape during cleaning
Compromised grout, silicone or waterproofing permits water ingress

Clients must advise WMK Cleaning in advance of any known problem areas, including existing leaks, loose taps, recently renovated bathrooms or kitchens, newly sealed surfaces, or any sections requiring additional care or exclusion from cleaning

Where water escapes during cleaning due to pre-existing defects or structural issues, WMK Cleaning Solutions cannot be held responsible for any resultant leakage, moisture spread or water damage.

Any leaks or issues identified by our team during the service will be documented and reported to the client as soon as practicable.

6.3 Fragile and Valuable Items

Clients are required to remove or secure fragile, valuable or irreplaceable items (e.g. jewellery, cash, decorative items, artwork). WMK Cleaning Solutions accepts no liability for damage to items left unsecured.

6.4 Reporting Concerns

Any claim of damage must be submitted within 24 hours, accompanied by photographs and full details. Claims lodged after this period will not be accepted.

6.5 Latent Issues Revealed Post-Cleaning

Deep cleaning may expose pre-existing conditions that were previously concealed, including:

Such issues are not caused by cleaning and are excluded from coverage.

6.6 Limitations of Cleaning Outcomes

Certain stains, mould, hard water deposits, heavy grease, grout discolouration and long-term damage may not be fully removed despite professional treatment. This is considered normal and does not constitute a fault.

7.Limited Liability

WMK Cleaning Solutions maintains Public Liability Insurance covering accidental damage caused by our personnel in accordance with policy terms. Where WMK CleaningSolutions is deemed liable:

WMK Cleaning Solutions is not liable for:

loss of rent
agent re-inspection fees
bond deductions arising from pre-existing issues
damage caused by existing leaks, plumbing faults or structural defects
any indirect, special or consequential loss

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

8.Late Payment Fee

A fee of $10 per day applies to overdue invoices. Services may be suspended after 14 days of non-payment. Invoices outstanding beyond 30 days may be referred to a debt collection agency, with recovery costs borne by the client.